SLA Event Notifications

Fenergo SaaS now publishes two new event notifications — SLA Approaching Due and SLA Past Due — so that downstream systems can react in real time when Tasks, Stages, or Journeys are at risk of or have breached their committed SLAs. The notifications use the existing Webhook (push) and Polling (pull) Event Notifications mechanics and require no new APIs.

Both events apply to Journey-, Stage-, and Task-level SLAs and include the affected entity identifiers, due date-time, approaching threshold, current SLA status, and the Journey/Stage channels. For Task-level events, the payload also carries the configurator-defined TaskKey to make routing in high-volume consumers straightforward.

SLA Event Notifications are opt-in via a new Enable SLA Event Notifications toggle on the Journey Configuration modal in Journey Builder, gated by the existing Journey Configuration Edit permission. The toggle is off by default to preserve existing behaviour.

User Guide Reference: Configuring Journeys → Enabling SLA Event Notifications

Developer Guide Reference: Event Registry → SLA approaching due / SLA past due