Narratives: Capture valuable business and compliance notations without a journey
Narratives are now available under a new tab on the Entity Profile Page and can be captured and maintained directly (without the need for a journey). Our customers want to capture the story of key client interactions, so that anyone visiting the Entity Profile Page can quickly catch up. We've separated 'Compliance Narratives' and 'Business Narratives' with the ability to grant permissions to each section separately. Permissions control the ability to view, create, edit and delete narratives in each section separately. Narratives are also fully audited, with the ability to view the full narrative captured at each point in time. To start using Narratives, please assign new narratives permissions to the required teams.