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CX Updates

We have introduced a number of usability enhancements to the Alert Dashboard to improve analyst workflow and efficiency:

  • Activity Log Sorting: Sorting functionality has been added to the Activity Log.
  • Alert Assessment Initiation: Users can manually trigger an alert journey.
  • Alert Grid Configurability: Users can customise the columns displayed on the Alert Dashboard. Documented in the Alert Visibility section.
  • Alert Source Column: Alert Source is now available in Alert grids.
  • Alert Status in Alert Details: Alert status is now visible within the Alert Details view.
  • Closed Alert Status Visibility: Status is now displayed for closed alerts.
  • Copy to Clipboard (External ID): A copy icon has been added to External ID fields for ease of use.
  • Entity ID in RHD: Entity ID is now displayed in the Entity Right Hand Drawer, with a copy-to-clipboard option.
  • Frozen Columns: Key columns, including selection and row actions, are fixed to improve navigation across wide datasets.
  • Hover Row Actions: Row-level actions are now available on hover for quicker interaction.
  • Improved RHD Behaviour: The Right Hand Drawer now pushes content rather than overlaying it.
  • Previous Assessments Relocation: Previous assessments have been repositioned for improved usability.
  • Search by External ID (Alerted Transactions Grid): Users can search by External ID within the Alerted Transactions grid.
  • Search by External ID (Entity Transactions Grid): Users can search by External ID within the transaction grid on the entity profile page.
  • Sending and Receiving Partner Columns: Sending Partner and Receiving Partner are now available as columns within transaction grids.
  • Transactions Grid Filtering: Users can filter transactions within the transaction grid to refine results.

These updates provide greater flexibility and streamline interaction with alert data across different investigation scenarios.

User Guide Reference: Alerts Integrated Workflow