Alert SLA Status for Transaction Monitoring

Transaction Monitoring alerts now display a service level agreement (SLA) status alongside their existing status, so compliance teams can see, filter and prioritise alerts by SLA urgency without opening each one individually. This applies to alerts whose assessment process has an SLA configured.

Each alert shows an SLA status badge (In Progress, Approaching Due, Overdue, Paused, or Completed Overdue), with overdue time, committed allowance, and due date available on hover. SLA status is also filterable on the All Alerts and My Alerts views, with a Task SLA column on My Alerts for task-level status, and is included in Advanced Reporting to match the live dashboard and task view.

User Guide Reference: Transaction Monitoring -> Alert SLAs